Products
Terminal range with field data
Every model published with its own failure rate.
At high-traffic locations the design of the machine counts as much as the service: a replaceable module shortens the intervention and puts the terminal back in service the same day.
Reporting
Annual reliability report
The report lists failures by module and by year in service across the installed base, with the sample size stated. Clients use it to plan spares holdings rather than guessing at them.
Components are chosen for continuous use, which is where the bulk of the faults appear.
Engineering
Design revision programme
Field failures fed back into the next build.
Field failures fed back into the next build.