Self-service terminal manufacture with published reliability figures, drawn from the units already in the field rather than from a laboratory. Availability starts at the design stage: accessible modules, proven components and spare parts on the shelf cut the time a machine spends stopped. That is exactly what we work on: failure rate of the equipment.
Real reviews from Mombasa clients.
"The only supplier in the tender who put field failure rates in the submission."
"Spares planning from their data cut our holding by a third without any change in availability."
"The reader failures in year two show up in their own report. They then redesigned the mounting."
We set capacity, modules and duty conditions for each location.
Assembly and quality control of every machine at the plant.
Commissioning on site and training for the service team.
Warranty, spare parts and technical support for the life of the machine.
Serving Mombasa with quality materials and certified professionals.
Every model published with its own failure rate.
Per model, per module, from shipped units.
Field failures fed back into the next build.
How many of each part to hold, and where.
Three years, exclusions stated plainly.
| Alert type | Response | Cover |
|---|---|---|
| Critical: fault under warranty | 48 h | Monday to Saturday |
| Spare parts: critical module delivery | 48 h | Monday to Friday |
| Scheduled: preventive review | Per calendar | Twice a year |
Response times are set by contract and vary with the location of the machine.
Illustrative images of a typical replacement.
Contact us today and receive fast, professional service.
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